Collecting Information for your Support Requests

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Overview

To allow Squish technical support to help, specific information must be provided. Some information is located in logs, and some elsewhere. The following sections describe how to collect the most important information.


When using Jenkins/Hudson

See First aid for Jenkins issues .


When using Squish on Windows, Linux or Mac

For generating Support Information from the IDE for a support request see this article to collect Support Information .


Additional Debug Information for Windows

If requested, follow the steps in this article to collect Additional Debug Output .


Collecting the most important information & verbose IDE logs

If requested, follow the steps in this article to collect Support Info with verbose IDE logs .