When seeking support it is very helpful to specify exactly which version of Squish you are using and the details of your installation.
The Squish IDE version information is available by clicking the Help menu option.
The installation details can be obtained via the About box. First, click Help→About Squish to invoke the About box.
Now click the Installation Details button. This will invoke the Installation Details dialog which has comprehensive information on your particular installation setup.
If you click the Configuration tab a Copy to Clipboard button will appear: click this and then paste all the information, for example, into an email to technical support. You can also copy and paste from the other tabs using a right-click context menu—you might be asked to do this if the Squish support engineers need additional information.